Refund policy
At Dragon, we are committed to delivering an exceptional experience from purchase to post-delivery. If for any reason you are not satisfied with your order, we offer a streamlined return and refund process to ensure your complete peace of mind.
Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return, the item must be in resellable condition, with all original components and packaging intact. Returns will only be accepted when accompanied by valid order information and prior authorization from our support team.
How to Initiate a Return
To request a return, please contact us at return@dragonparis.com within 30 days of receiving your order. Include your order number and reason for the return. If applicable, we may request supporting photographs to expedite your request. Our team will respond within 1–2 business days with return instructions.
Refunds
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–7 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Should you receive an incorrect, defective, or damaged item, we will gladly provide a replacement at no additional cost. Please contact our customer service team to arrange the exchange.
Extended Warranty
For those who selected our 2-Year Extended Protection Plan, any covered issue—such as product defects or malfunctions—will be resolved through replacement or repair. Please mention your warranty when contacting our team.
Order Changes
To request modifications to your order, please reach out to us at support@dragonparis.com within 24 hours of placing it. While we cannot guarantee changes after this window, we will make every effort to accommodate your request.
For assistance, our dedicated support team is here to help.
Contact us at support@dragonparis.com